I contacted Jones Bros. about a year ago for a severe ant problem. We did a full-on indoor and outdoor treatment but the ants came back, which I knew was a possibility. The follow-up appointment was included, but in the interim, some other pest issues came up. So instead of paying $160 ish a pop, I decided to go on a yearly contract. They credited the money I had already spent towards the year. I have had to call for some treatments over the year as issues came up and they have always been great. Nice on the phone, nice in person, prompt, thorough, and have also identified some weird bugs for me.